According to the Guardian (http://goo.gl/td4MAV), for passport renewal application from within the UK, they have only gotten as far as opening the ones from 21st May.
Given that ours was received by the passport office on 2nd June, it explains why the online status is still (as of this evening)”Awaiting information from the applicant”: they haven’t opened it yet, so they don’t know they already have it!
That’s about 3 weeks behind (assuming that applications normally are opened pretty much straight away when they are received), which is the quoted target time.
Not bad considering that only a few days ago the government was still denying the existence of a backlog.